Fiery® Advantage Support – Digital Factory Desktop Edition 

Overview 

The Fiery® Advantage Support plan provides dedicated technical support for Fiery Digital Factory Desktop Edition v12. This plan ensures that desktop users have access to expert help, troubleshooting, and guidance to resolve technical issues and keep production running. 

Benefits 

• Direct access to Fiery experts — Phone, email, and remote support for Digital Factory Desktop Edition v12. 
• Fast response times — Keep your workflow moving with next-business-day response commitments. 
• English-only support — Services are offered exclusively in English. 
• Version-specific coverage — Only Digital Factory v12 is supported. Contracts for earlier versions cannot be purchased. 

Package Contents 

• Annual Fiery Advantage Support contract (1 year) 
• Coverage for Digital Factory Desktop Edition v12
• Phone, email, and remote support (callback basis) 

System Requirements 

• Applicable only to Fiery Digital Factory Desktop Edition v12 running on supported operation systems 
• Customer must have a valid license for Digital Factory Desktop Edition v12 
• FAST contracts are offered exclusively for the latest versions of our standard software Digital Factory Desktop Edition. OEM or manufacturer-customized versions are supported directly by the respective manufacturer and are therefore not eligible

Technical Support 

For help with Fiery products purchased from the Fiery Shop, please visit our Product Support page. 

Hours of Operation: Monday to Friday, 8:00 AM – 6:00 PM Eastern Standard Time 

Community Support: Connect with other users and explore solutions in the Fiery for Specialty Production Community.