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RMA Policy

Please contact Fiery Support at 1-888-334-8650 for technical issues with your product. If it is deemed that the hardware is defective, Fiery will process an RMA (Return Material Authorization) to return the defective items, and provide you with a replacement if it is within the 12-month warranty period. To determine warranty status, we will send you a form and require the following information be provided: failure description, part number, serial number, and date code (if applicable). Fiery warranties the hardware for 12 months from date of shipment. If the product becomes defective outside of the warranty period, an RMA will not be issued. This warranty and return policy only applies to products sold on the Fiery Shop.