Fiery Advantage Support

Overview

The Fiery® Advantage Support subscription plan ensures targeted response and resolution times on technical support issues as well as additional resources to make sure your Fiery server is running at top speed and producing the results your customers expect.
Available only to customers in the United States, Canada and Mexico.

Benefits

• Quick direct phone and email support from Fiery experts.
• Access to multiple Fiery resources.

• Direct phone and email support from Fiery Technical Experts

A team of Fiery experts will keep your Fiery servers running smoothly with response times within the next business day.

• Remote diagnostics

Fiery support technicians can access Windows® based Fiery systems via our remote diagnostics tools for fast and efficient troubleshooting and problem resolutions. Our experts keep your system running while you focus on your business.

• Premium access to Fiery Communities

Search for information and resolve issues anywhere, anytime by accessing the Fiery Communities portal at communities.fiery.com. The Fiery knowledge base is frequently updated by Fiery support professionals with the latest issues and fixes.

• Unlock complimentary enrollment with the Fiery Cutsheet Professional certification, a $250 value!

Exclusively available through the Fiery Advantage Support program.  The Fiery Professional Certification teaches print professionals the necessary skills to optimize the performance of Fiery technology solutions. Developed by Fiery subject-matter experts, it provides the latest information on Fiery technology to develop employee skills, enhance professional development and transform print businesses.

• Fiery Communities priority response

The Premier Fiery Forum is available exclusively to our Fiery Advantage Support customers; Premier Access is continuously monitored by our global team of experts, ensuring prompt answers and information around the clock.

• Fiery Technical Bulletin subscription

You will receive our quarterly publication of updates and information to alert you of the latest changes and updates for your Fiery. Benefit from tips and tricks, designed to help you maximize your investment in Fiery® technology.

For support with any Fiery products purchased from the Fiery Shop, please visit our product support page to find helpful information and contact options.

The Fiery Advantage Support Program is available in English in the United States, Canada, and Mexico. Hours of operation for direct phone and email support are 8:00 AM – 8:00 PM Eastern Standard Time Monday through Friday.