Fiery Advantage Support

The Fiery® Advantage Support subscription plan ensures targeted response and resolution times on technical support issues as well as multiple resources to make sure your Fiery server is running at top speed and producing the color results your customers expect. Available only to customers in the United States, Canada and Mexico.

$390.00
SKU: 100000006332
Category: ,

Overview

The Fiery® Advantage Support subscription plan ensures targeted response and resolution times on technical support issues as well as additional resources to make sure your Fiery server is running at top speed and producing the results your customers expect.
Available only to customers in the United States, Canada and Mexico.

Benefits

  • Quick direct phone and email support from Fiery experts.
  • Discounts on Fiery products purchases from the Fiery Shop.
  • Access to multiple Fiery resources.

Feature Highlights

  • Direct phone and email support from Fiery Technical Experts

A team of Fiery experts will keep your Fiery servers running smoothly with response times within the next business day.

  • Remote diagnostics

Fiery support technicians can access Windows® based Fiery systems via our remote diagnostics tools for fast and efficient troubleshooting and problem resolutions. Our experts keep your system running while you focus on your business.

  • Premium access to Fiery Communities

Search for information and resolve issues anywhere, anytime by accessing the Fiery Communities portal at communities.fiery.com. The Fiery knowledge base is frequently updated by Fiery support professionals with the latest issues and fixes.

  • 12 Fiery eLearning courses – a $300 value

No matter what level of Fiery expertise you have, these 12 web-based, interactive courses are designed to increase your practical knowledge of Fiery products, features and tools. Enjoy access to course information throughout the duration of your contract.

  • Fiery Communities priority response

The Premier Fiery Forum is available exclusively to our Fiery Advantage Support customers; Premier Access is continuously monitored by our global team of experts, ensuring prompt answers and information around the clock.

  • Fiery Technical Bulletin subscription

You will receive our quarterly publication of updates and information to alert you of the latest changes and updates for your Fiery. Benefit from tips and tricks, designed to help you maximize your investment in Fiery® technology.

  • Save hundreds on Fiery Shop purchases

20% discount on your next purchase of award-winning Fiery products like Fiery Color Profiler Suite and Fiery Impose. Discount is limited to one-time use, expires after 90 days from Fiery Advantage Support purchase and is non-transferable.

Technical Support

For support with any Fiery products purchased from the Fiery Shop, please visit our product support page to find helpful information and contact options.

Availability

The Fiery Advantage Support Program is available in English in the United States, Canada, and Mexico. Hours of operation for direct phone and email support are 9:00 AM – 8:00 PM Eastern Standard Time Monday through Friday.

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