Fiery® Advantage Support – Specialty Production 

Overview

The Fiery® Advantage Support (FAST: Fiery Advantage Support and Training) plan provides professional technical support for Fiery Specialty Production software. Whether you run Digital Factory 11, EngraveLab 11, SignLab 11,  or FilmMaker 11, FAST ensures your production software is supported with timely responses, expert help, and remote troubleshooting. 

Benefits

• Direct access to Fiery experts — Phone, email, and remote support for all Fiery Specialty Production applications. 
• Fast response times — Keep your business running with next-business-day response commitments. 
• Remote diagnostics — Fiery technicians can connect to your system to quickly identify and resolve issues. 
• Premium community access — Get additional resources and connect with other users in the Fiery for Specialty Production Community. 
• Training and resources —  Unlock complimentary enrollment with the Fiery® Digital Factory Professional certification, a $250 value!
  • Exclusively available through the Fiery Advantage Support program. This web-based training program designed to elevate your expertise in Fiery’s industry-leading digital print production software for specialty applications. Whether you’re working in direct-to-film (DTF), direct-to-garment (DTG), UV, sublimation, or wide-format printing, this certification helps you master the tools to produce vibrant, precise, and profitable output.   
  • The certification details are located HERE – (The Welcome Package will provide instructions for redeeming the certification)

Package Contents

• Annual Fiery Advantage Support contract (1 year) 
• Includes support coverage for all copies of Digital Factory 11, EngraveLab 11, SignLab 11,  or FilmMaker 11 at a single customer site 
• Phone, email, and remote support 
• Access to Fiery eLearning 

System Requirements 

• Applicable only to supported versions of Fiery Specialty Production software running on supported operation systems 
• Customer must have a valid license for Digital Factory, EngraveLab, SignLab, or FilmMaker 

Technical Support 

For help with Fiery products purchased from the Fiery Shop, please visit our Product Support page. 

Hours of Operation: Monday to Friday, 8:00 AM – 6:00 PM Eastern Standard Time 

Community Support: Connect with other users and explore solutions in the Fiery for Specialty Production Community.